How can identifying your incoming calls improve your call center IVR. The information you gather about callers based on their phone numbers can be applied in various ways to improve customer service with your IVR technology.Call centers are increasingly looking to reduce the cost of customer service and support centers via automation or by moving agents off-shore. IVR call center automation applications can deliver cost reductions that even surpass savings from off-shore operations.
Call centers with a focus on customer service and support excellence use VoiceWorks telephone survey applications to automatically survey customers by phone after orders, installations, and on-site repair services have been performed.Call centers supporting post-paid products and services use the VoiceWorks payment solution to place automatic bill reminder calls to customers both before and after their bills are due, reducing call costs as well as past due accounts receivable overhead with almost zero incremental cost.
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