Call Center IVR Solutions
Call Center IVR Solutions
Call Center IVR Solutions : We’ve all screened our personal calls from time to time, but many companies overlook some of the benefits of using call center IVR to analyze a caller’s profile. Call center IVR technology can be applied in different ways to address different callers.
How can identifying your incoming calls improve your call center IVR. The information you gather about callers based on their phone numbers can be applied in various ways to improve customer service with your IVR technology.
Call centers are increasingly looking to reduce the cost of customer service and support centers via automation or by moving agents off-shore. IVR call center automation applications can deliver cost reductions that even surpass savings from off-shore operations.
Call centers with a focus on customer service and support excellence use VoiceWorks telephone survey applications to automatically survey customers by phone after orders, installations, and on-site repair services have been performed.
Call centers supporting post-paid products and services use the VoiceWorks payment solution to place automatic bill reminder calls to customers both before and after their bills are due, reducing call costs as well as past due accounts receivable overhead with almost zero incremental cost.
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4 thoughts on “Call Center IVR Solutions”

  1. Hi

    We require a call centre software (IVR) for inbound and outbound travel call centre.Please contact urgently. or if you develop software can you develop this one?

    Thanks & Regards
    Gagan Chawla
    9818787029

    Mann Travel Pvt Ltd
    478 Aggarwal Millenium Tower2
    Netaji Subhash Palace New Delhi 34

  2. Hii
    we need urgent a call center as well as EPABX software in kolkata. Contact with us immediately. Please.
    thanks and regards
    Sundarjeet Singh
    9830535502

  3. I neet ivr services plz contect to me
    Mob no. 9911444138
    Thanks & Regard
    Nagendra chauhan

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